Terms of Service

Last Updated: December 2024

1. Acceptance of Terms

By using our WhatsApp Business API services and mobile application, you agree to these Terms of Service. This includes accepting Facebook's Platform Policy and WhatsApp Business API terms when using our integrated services.

2. Services Provided

We provide:

  • WhatsApp Business API integration and management services.
  • Mobile application for business communication management.
  • Facebook login integration for secure authentication.
  • Automated messaging tools and customer support bots.
  • Analytics and reporting for WhatsApp communications.

3. Facebook Integration and Login

Our app requires Facebook login for authentication. By using this feature, you agree to:

  • Comply with Facebook's Platform Policy and Community Standards.
  • Grant necessary permissions for app functionality.
  • Maintain the security of your Facebook account credentials.
  • Not use fake or misleading information during authentication.
  • Accept Facebook's data usage and privacy policies.

We only request permissions necessary for our core services and will not access additional Facebook data without your explicit consent.

4. App Usage and Permissions

To use our app effectively, you may need to grant:

  • Device Permissions: Camera, microphone, storage, and network access.
  • Facebook Permissions: Basic profile information and authentication.
  • WhatsApp Permissions: Business API access and messaging capabilities.
  • Notification Permissions: For message alerts and updates.

You can revoke these permissions at any time through your device settings or Facebook account.

5. User Responsibilities

You agree not to:

  • Use the service for illegal or unauthorized purposes.
  • Send spam, abusive, or prohibited content via WhatsApp.
  • Violate Facebook's Platform Policy or Community Standards.
  • Attempt to bypass authentication or security measures.
  • Share your login credentials with unauthorized users.
  • Use the app to collect data without proper consent.
  • Interfere with the app's functionality or performance.

6. WhatsApp Business API Compliance

When using our WhatsApp Business API services, you must:

  • Comply with WhatsApp's Business Policy and Terms of Service.
  • Obtain proper consent for business messaging.
  • Respect opt-out requests and messaging limits.
  • Use business messaging for legitimate business purposes only.
  • Maintain accurate business information and verification.

7. Service Availability and Updates

We strive to maintain service availability but cannot guarantee:

  • Uninterrupted operation of our app or API services.
  • Compatibility with all devices or operating systems.
  • Immediate resolution of technical issues.
  • Backward compatibility after app updates.

We regularly update our app to improve functionality and security. Updates may be mandatory for continued service access.

8. Data and Privacy

Your data protection and privacy are governed by:

  • Our Privacy Policy (incorporated by reference).
  • Facebook's Data Policy and Platform Policy.
  • WhatsApp's Privacy Policy and Business Terms.
  • Applicable data protection laws and regulations.

By using our services, you consent to the collection and processing of your data as described in these policies.

9. Intellectual Property

Our app, website, and services contain:

  • Proprietary software and technology owned by WhamiChat.
  • Third-party content licensed from Facebook, WhatsApp, and other providers.
  • Trademarks and branding protected by intellectual property laws.

You may not copy, modify, or distribute our intellectual property without written permission.

10. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages from service use.
  • Data loss or corruption during app usage.
  • Service interruptions caused by third-party providers.
  • Compliance issues with Facebook or WhatsApp policies.
  • User-generated content or communications.

Our total liability is limited to the amount paid for our services in the preceding 12 months.

11. Third-Party Services and Dependencies

Our app depends on:

  • Facebook: Authentication and login services.
  • WhatsApp: Business API and messaging infrastructure.
  • Cloud Providers: Hosting and data storage services.
  • Analytics Services: App performance and usage tracking.

Service availability depends on these third-party providers, and we cannot guarantee their performance or availability.

12. Account Termination

We may terminate or suspend your account if:

  • You violate these Terms of Service.
  • You breach Facebook's Platform Policy.
  • You violate WhatsApp's Business Policy.
  • Your account poses security risks.
  • Required by law or regulatory authorities.

Upon termination, your access to our services will cease, and we may delete your account data.

13. Changes to the Terms

We may update these Terms from time to time. Changes may be required due to:

  • Updates to Facebook's Platform Policy.
  • Changes in WhatsApp's Business Terms.
  • New legal or regulatory requirements.
  • Service improvements and new features.

We will notify you of material changes through our app or website. Continued use means you accept the updated Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of Pakistan. Any disputes will be resolved through:

  • Direct communication and negotiation.
  • Mediation if required by applicable law.
  • Legal proceedings in courts of competent jurisdiction.

You agree to resolve disputes individually and not as part of a class action.

15. Contact Us

For questions about these Terms or our services, contact us at:

📧 Email: softpixel7@gmail.com

📞 Phone: 03326659749

For Facebook-specific issues, you can also contact Facebook's Developer Support through their platform.

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